At , customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of purchase to initiate a return. To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
Non-Returnable Items
Certain items are exempt from being returned:
- Custom or personalized products.
- Items marked as final sale.
- Gift cards.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:
- Refund Method: Your refund will be processed back to your original method of payment.
- Processing Time: Please allow 5–7 business days for the refund to appear in your account.
Partial Refunds
Partial refunds may be issued for items that:
- Show signs of use.
- Are missing parts or original packaging.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at .
Shipping Returns
To return your product, please mail it to:
- Customers are responsible for shipping costs for returning an item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
Tip: Consider using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is posted.
- Reach out to your bank; there is often some processing time before refunds are reflected.
- If you’ve done all this and still have not received your refund, please contact us at .
For any additional questions about our refund and returns policy, please don’t hesitate to reach out. Thank you for shopping with !